Terms & Conditions

1. About these terms

These Terms & Conditions apply when you use this website or book a puja or consultation with Ujjain Pandit Seva (“we”, “us”). By booking with us or using the website, you agree to them. If you do not agree, please do not book or use the site.

2. Our service

Ujjain Pandit Seva is a managed puja service. You book a puja package with us. We confirm the package and price with you, assign a suitable pandit from our network, coordinate the puja and handle any concern you raise.

The rituals themselves are performed by pandits who work with us as independent practitioners. We are not a directory where you must select and negotiate with individual pandits yourself.

An enquiry through the website, phone or WhatsApp is not a booking. A booking is confirmed only after we have confirmed the package, total price, date and assigned pandit with you and you have paid the ₹500 advance.

3. Packages, prices and inclusions

• Each puja has fixed packages. The confirmed package price is the total you pay for that package.
• Depending on the package and mode, the price covers puja samagri, the pandit’s dakshina, sankalp, prasad, chadhava and receipt-related charges. For online pujas it also covers live video participation, photographs and video recording, as per the package.
• Inclusions differ from package to package. We confirm the exact inclusions with you before you pay the advance.
• We do not add any platform fee, service charge, booking fee, convenience fee, handling fee or any other charge to the confirmed package price.
• The ₹500 advance is part of the package price and is counted towards the total.
• Your total changes only if you ask us to add something beyond the package. We tell you the exact cost first, and nothing is added without your agreement.

4. First-booking welcome offer

• On a customer’s first booking with us, we give 10% off packages priced above ₹5,000 and 5% off packages priced at ₹5,000 or below.
• The discount is applied to the package price. We confirm the final total with you before you pay the ₹500 advance.
• Please mention the offer when you book. We check first-booking eligibility against our records.
• We may change or withdraw the offer for future bookings. A discount already confirmed with you will be honoured.

5. Booking, the ₹500 advance and balance payment

• You pay a ₹500 advance to confirm your booking.
• The remaining amount is paid after the puja is completed, either to Ujjain Pandit Seva or directly to the assigned pandit, as agreed when you book.
• Payments and booking coordination are currently handled manually by our team. We share the payment details when you book and provide a receipt as applicable to your package.

6. Pandit assignment

We assign a pandit from our network based on the puja you have chosen, availability and our quality standards. If the assigned pandit becomes unavailable, we may assign another pandit from our network. The package and the price you confirmed do not change.

7. Online pujas

For online pujas, the pandit performs the puja in Ujjain on the confirmed date. Live video participation, photographs and video recording are provided as per the package you choose.

We will ask for the details needed for the sankalp, such as your name and gotra. Live participation depends on a working internet connection and device on your side, and we are not responsible for interruptions caused by your connection or device.

8. Visiting Ujjain in person

If you attend the puja in person, we coordinate the puja and, where necessary, help you reach the puja venue from your hotel. The extent of local assistance is confirmed with you when you book. Your own travel, stay and personal expenses are not part of the package unless we have told you otherwise.

9. Free kundali consultation

Customers who book a puja can receive a free kundali consultation. Based on it, we may suggest relevant pujas. This is guidance only, you are under no obligation to book anything further, and we do not promise any specific result.

10. Concerns, complaints and refunds

• If you have a concern about the service, message us on WhatsApp within 15 minutes after the puja concludes.
• We review your concern and discuss it with the assigned pandit.
• If we accept it as a service-quality complaint, the remaining post-puja payment is refunded under our current policy.
• The ₹500 advance is treated separately and is not part of this refund.
• Every concern is reviewed individually. This is not an automatic refund. A concern about the spiritual outcome you hoped for is not a service-quality complaint, because we cannot promise outcomes.

11. Cancellation and rescheduling

Please tell us as early as possible if you need to cancel or reschedule. How the ₹500 advance is treated depends on how close the puja date is and what has already been arranged, such as the pandit’s time and the puja materials. We will explain this clearly at the time.

12. Your responsibilities

Please give us accurate details (such as names, gotra, preferred date and contact number) and be reachable on the day of the puja. Incorrect or missing details can affect the sankalp or the arrangements.

13. Special requests

We try to accommodate reasonable requests where it is operationally possible. We tell you whether a request can be met. If it needs an additional charge, we tell you the cost first and add nothing without your agreement.

14. No guarantee of results

Pujas, astrology, kundali and Vastu consultations are religious and traditional practices offered as guidance. We do not guarantee any specific outcome. They are not a substitute for medical, legal, financial or psychological advice.

15. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays and disruptions caused by events beyond our reasonable control, such as weather, travel disruption, temple or venue restrictions, public safety situations or internet failures. Nothing in these terms limits any right you have under applicable consumer protection law.

16. Website content, prices and privacy

Images on this website are illustrative and may not show the exact pandit, venue or materials used for your puja. Prices on the website apply to new bookings, and a price already confirmed with you does not change. Our handling of your personal information is described in our Privacy Policy.

17. Changes to these terms

We may update these terms from time to time. The version on this page applies to bookings made after the date shown at the top.

18. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Ujjain, Madhya Pradesh.

19. Contact us

For any question about these terms, contact us at prathamparmar203@gmail.com or +91 91314 19526.